Axiro Semiconductor Pvt. Ltd. is a leading fabless semiconductor 公司 based in Bengaluru, India, specializing in 高-performance chip design for global 5G/6G, defence, satellite communication, and 工业的 物联网 markets. 后退ed by the Murugappa Group through CG Power, Axiro leverages advanced design capabilities and strategic global manufacturing partnerships to deliver millions of ICs. With a strong focus on innovation, IP ownership in India, and sustainable growth, Axiro is at the forefront of India’s semiconductor mission.

职位描述

We are seeking a 高ly motivated and customer-focused Customer Quality Engineer with 4–7 years of experience in customer quality management, failure analysis, and complaint resolution. The ideal candi日期 will be responsible for managing customer complaints, RMA processes, driving root cause analysis, leading 8D problem-solving activities, and ensuring timely resolution of quality issues. The role requires close collaboration with cross-功能al 团队s, suppliers, and customers to improve product quality, customer satisf行动, and overall business performance.

职责 

 

• Experience handling OEM customers (preferably telecom/汽车/electronics)
• Pr烤箱 experience in customer issue resolution and satisf行动 improvement
• Manage customer complaints, RMAs, and field return investigations.
• Lead Failure Analysis (FA) activities to identify root causes of product failures.
• Drive Root Cause Analysis (RCA) using quality tools such as 8D, CAPA, FMEA, SPC, MSA, and Control Plans.
• Prepare and 提交 customer-facing 8D reports within agreed timelines.
• Coordinate with Engineering, Manufacturing, Production, Reliability, and Supplier Quality 团队s to implement corrective and preventive 动作.
• Track and improve customer quality metrics including DPPM, PPM, Yield, Warranty Returns, and COPQ.
• Analyse field failure data, warranty trends, and reliability issues to identify improvement opportunities.
• 支持 customer audits, quality re查看s, and regulatory compliance activities.
• Participate in customer meetings, Quarterly Business Re查看s (QBRs), and escalation calls.
• Handle customer escalations professionally while ensuring timely communication and issue closure.
• Monitor supplier quality performance using metrics such as PPM, DPPM, OTD, and COPQ.
• Work closely with suppliers to improve process capability (Cp, Cpk) and manufacturing quality.
• 支持 New Product Introduction (NPI) activities by ensuring supplier readiness and quality compliance.
• Ensure compliance with Quality Management Systems such as ISO 9001 and IATF 16949.
• Generate quality dashboards, reports, and management presentations to monitor performance and drive continuous improvement.

要求

Experience – 4 to 7 Years

• Manage customer complaints and RMA processes
• Lead failure analysis (FA) and resolution of field returns
• Drive 8D reports and customer communication
• Track and improve customer quality metrics (DPPM, PPM, warranty returns)
• Collaborate with internal 团队s for root cause and corrective 动作
• 支持 customer audits and quality re查看s
• Ensure timely reporting and closure of customer issues
• Analyze field data trends and reliability issues
• Participate in customer meetings, QBRs, and escalation handling
• Drive root cause analysis (RCA) and corrective 动作 (8D, CAPA)
• Monitor and improve supplier performance metrics (PPM, DPPM, OTD, COPQ)
• Work with suppliers on process capability improvement (Cp, Cpk)
• 支持 new product introduction (NPI) and supplier readiness
• Ensure compliance with quality systems (ISO 9001 / IATF 16949)
• Strong knowledge of quality tools: 8D, FMEA, SPC, MSA, Control Plan
• Strong knowledge of customer quality processes and complaint handling
• Expertise in RMA management and failure analysis
• Familiarity with reliability testing (HTOL, HTSL, etc.)
• Excellent communication and customer-facing skills
• Strong analytical and reporting abilities
• Ability to handle customer escalations professionally
• Strong experience in:
• Root Cause Analysis (RCA)
• 8D problem-solving methodology
• Quality metrics (DPPM, PPM, Yield)
• Knowledge of:
• Quality Management Systems (ISO/IATF)
• Statistical tools and data analysis
• Soft Skills:
• Strong communication and stakeholder management
• Ability to work under pressure and handle escalations
• 团队 collaboration and leadership mindset