Axiro Semiconductor Pvt. Ltd. is a leading fabless semiconductor company based in Bengaluru, India, specializing in high-performance chip design for global 5G/6G, defence, satellite communication, and industrial IoT markets. Backed by the Murugappa Group through CG Power, Axiro leverages advanced design capabilities and strategic global manufacturing partnerships to deliver millions of ICs. With a strong focus on innovation, IP ownership in India, and sustainable growth, Axiro is at the forefront of India’s semiconductor mission.

Job Description

We are seeking a highly motivated and customer-focused Customer Quality Engineer with 4–7 years of experience in customer quality management, failure analysis, and complaint resolution. The ideal candidate will be responsible for managing customer complaints, RMA processes, driving root cause analysis, leading 8D problem-solving activities, and ensuring timely resolution of quality issues. The role requires close collaboration with cross-functional teams, suppliers, and customers to improve product quality, customer satisfaction, and overall business performance.

Responsibilities 

 

• Experience handling OEM customers (preferably telecom/automotive/electronics)
• Proven experience in customer issue resolution and satisfaction improvement
• Manage customer complaints, RMAs, and field return investigations.
• Lead Failure Analysis (FA) activities to identify root causes of product failures.
• Drive Root Cause Analysis (RCA) using quality tools such as 8D, CAPA, FMEA, SPC, MSA, and Control Plans.
• Prepare and submit customer-facing 8D reports within agreed timelines.
• Coordinate with Engineering, Manufacturing, Production, Reliability, and Supplier Quality teams to implement corrective and preventive actions.
• Track and improve customer quality metrics including DPPM, PPM, Yield, Warranty Returns, and COPQ.
• Analyse field failure data, warranty trends, and reliability issues to identify improvement opportunities.
• Support customer audits, quality reviews, and regulatory compliance activities.
• Participate in customer meetings, Quarterly Business Reviews (QBRs), and escalation calls.
• Handle customer escalations professionally while ensuring timely communication and issue closure.
• Monitor supplier quality performance using metrics such as PPM, DPPM, OTD, and COPQ.
• Work closely with suppliers to improve process capability (Cp, Cpk) and manufacturing quality.
• Support New Product Introduction (NPI) activities by ensuring supplier readiness and quality compliance.
• Ensure compliance with Quality Management Systems such as ISO 9001 and IATF 16949.
• Generate quality dashboards, reports, and management presentations to monitor performance and drive continuous improvement.

Requirements

Experience – 4 to 7 Years

• Manage customer complaints and RMA processes
• Lead failure analysis (FA) and resolution of field returns
• Drive 8D reports and customer communication
• Track and improve customer quality metrics (DPPM, PPM, warranty returns)
• Collaborate with internal teams for root cause and corrective actions
• Support customer audits and quality reviews
• Ensure timely reporting and closure of customer issues
• Analyze field data trends and reliability issues
• Participate in customer meetings, QBRs, and escalation handling
• Drive root cause analysis (RCA) and corrective actions (8D, CAPA)
• Monitor and improve supplier performance metrics (PPM, DPPM, OTD, COPQ)
• Work with suppliers on process capability improvement (Cp, Cpk)
• Support new product introduction (NPI) and supplier readiness
• Ensure compliance with quality systems (ISO 9001 / IATF 16949)
• Strong knowledge of quality tools: 8D, FMEA, SPC, MSA, Control Plan
• Strong knowledge of customer quality processes and complaint handling
• Expertise in RMA management and failure analysis
• Familiarity with reliability testing (HTOL, HTSL, etc.)
• Excellent communication and customer-facing skills
• Strong analytical and reporting abilities
• Ability to handle customer escalations professionally
• Strong experience in:
• Root Cause Analysis (RCA)
• 8D problem-solving methodology
• Quality metrics (DPPM, PPM, Yield)
• Knowledge of:
• Quality Management Systems (ISO/IATF)
• Statistical tools and data analysis
• Soft Skills:
• Strong communication and stakeholder management
• Ability to work under pressure and handle escalations
• Team collaboration and leadership mindset